Masks are not required, however I encourage you to wear a mask during your appointment. If you are coughing or sneezing during your appointment, you will be required to wear a mask for the remainder of your appointment, so please have a mask readily available.If you do not have a mask, or would like to purchase one, Arch&Co masks are available for $5. As always, I will continue to wear a mask from start to finish of your appointment.
If you are feeling unwell in any way or have been in close contact with someone with COVID-19, please contact me immediately to reschedule your appointment. There will be no penalties to reschedule your appointment.
At Arch&Co, safety has always been and will continue to be a top priority. Your service provider Jasmine, is First Aid, Blood Bourne Pathogens and Aspesis Certified. Arch&Co is Vancouver Island Health Authority Inspected, which means that every tool, surface and policy has been meticulously inspected by VIHA. Arch&Co will continue to adhere to its strict cleaning protocol. This includes, hand washing, high-level disinfecting all surfaces before and after each use and being one of the only studios that work with all single use, disposable tools. We have also added rigid cleaning protocol to all shared surfaces such as, door handles, soap dispensers and bathroom areas. Unwind, knowing your appointment will be in a private room that has been pre-sterilized and set up just for you!
Please use the 'Book Now' button on the Home Page or on the bottom of each page to book online. Unfortunately, I do not make bookings in person, through email or on the phone to ensure up-to-date availability (except perfecting or annual touchups).
If you cannot find an available appointment, please check back regularly as new appointment times open every week. A consultation appointment, if you cannot find any full appointment times, will ensure you get in sooner.
I do not have a waitlist at this time, any appointments that come up last minute will be posted to Arch&Co's Instagram stories for booking.
If you choose to cancel your appointment you will forfeit your deposit and your appointment will be cancelled. Please book your appointments carefully. If you do not show up for your appointment, you deposit will be forfeited and you will be unable to book with Arch&Co in the future.
If you are over 15 minutes late to your appointment, we may be unable to fulfil your appointment due to booking constraints and your appointment may be cancelled and deposit forfeited.
You can change your appointment up to 24hrs prior to the appointment, please contact me if you would like to change your appointment. If you need to reschedule your appointment within 24hrs, you will forfeit the deposit and need to rebook. Due to limited availability, I may not be able to reschedule your appointment until a much later date. If your rescheduled perfecting session is outside the 6-8 week mark, there will be an additional charge.
If you are feeling unwell please contact me immediately (before cancelling your appointment) so we can reschedule your appointment. There will be no penalties or cancellation fees if you are feeling unwell.
A maximum of 3 rescheduled appointments can be made before your appointment will be cancelled and your deposit will be forfeited (this includes rescheduling for any reason).
If you are over 10 minutes late for your consultation appointment, your appointment will be cancelled.
A deposit is required to be paid online via credit card or Paypal to book and confirm appointments and will be deducted from the total cost of your appointment. Deposits are non-refundable, under any circumstances. Taxes charged with your deposit do not go towards your appointment cost.
Credit card, cash, debit and cash are all accepted. Gratuities and tips are always appreciated! Initial appointments and perfecting appointments are separate pricing. Pricing is subject to change at any time, please check out the online booking link for accurate up-to-date pricing. The price of your appointment is guaranteed not to change once you are booked in. All products and appointments are subject to the appropriate taxes.
Refunds for products (unworn in packaging)can be issued for up to 30 days after purchase. There are no refunds for gift certificates or services.
While, we will do our best to accommodate you and provide detailed and dedicated service during all of our procedures, every person heals and retains products differently and as we have no control over the healing process, we cannot guarantee or provide a warranty for your results. You will be given a complete list of aftercare instructions; however failure to follow these instructions can cause, but are not limited to: prolonged redness, loss of pigment and infection.
80% of results are based on your lifestyle, health and aftercare. There are no refunds under any circumstances.
Additional appointments may be required to obtain optimal desired results and will be at your own expense.
Brow Perfecting Sessions can be made no sooner than 6-8 weeks following your initial appointment in order to let your skin heal.
Did you miss your 6-8 week scheduled perfecting session? No problem, you can book a 9-20 week appointment, this appointment is an additional $25. If you can't fit your appointment into the 9-20 weekrange, please book an annual Touchup (additional $75).
Additional appointments may be needed to refresh your brows. All perfecting sessions and touchup appointments are an additional cost not associated with your initial appointment.
Annual brow touchups can be done up to 2 years since your last appointment. The ideal time to come for your annual touchup is if you brows have faded 40%, have shifted in colour and your brows are starting to look patchy or uneven.
Additional microneedling appointments can be made 6-8 weeks following your first treatment.
Perfecting Peel follow up appointments can be made every 2 weeks to one month.
Previously done cosmetic tattoos are by approval only. I do not do touchups on other artist’s work. Combo or ombre brows will usually be recommended to cover up any old tattoos. Unfortunately, microblading and nano brows do not usually cover up old work. If your brow tattoo is not faded at least 50%, unfortunately it may be unable to cover it without removal first. Clients with previous cosmetic tattoos MUST book a consultation prior to booking a full appointment. Please note that you may be denied a full appointment if the old tattoo was not done correctly. If you come to your appointment with previous permanent makeup, without prior approval, your appointment may be refused and you will forfeit your deposit.
I reserve the right to refuse service to clients who we deem as unfit for any procedure due any reason. This includes, but not limited to COVID related symptoms, pregnancy, autoimmune diseases, rudeness, diabetes, anyone under the age of 18 and being inebriated. Please disclose any conditions, treatments, illnesses, allergies or injuries prior to your appointment and refer to your respected treatment page for people who may be unsuitable for our treatments. Failure to provide these details may result in the loss of your deposit and appointment. If you are unsure if you are a suitable candidate, please email me before booking. There will also be a detailed intake form at the time of your appointment.
Certain conditions (such as autoimmune diseases, history of MRSA, heart issues, blood issues, diabetes etc) will require a Doctor's note approving the procedure, this will be determined on a case-by-case basis. Please contact me if you are unsure if you fall under this category.
No guests, children or pets are allowed at the time of your appointment.
Arch&Co is proud to partner with the Canadian Cancer Society and to offer completely free brow services to cancer survivors! This procedure can only be completed on patients who are finished chemotherapy/radiation and heavy medication. Those interested should contact their health provider to see if this service is right for them. This service is for microblading and includes the initial and touchup appointment only, all further appointments will be an additional cost. Please contact Arch&Co for eligibility.
Please check out each treatment page section for my further concerns or contact us with any questions.
***These policies are subject to change at any time without warning.***